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In Your FACE Learning and Training Academy

Sales and Customer Service

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Leadership Development

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Technology Based Learning (XR)

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About in Your FACE Learning

In your FACE is a professional learning and development organization founded by David Scurlock. David has leveraged his 30 plus years of corporate sales, marketing and learning and development experience with Fortune 500 organizations to provide highly interactive training and development programs.

David uses a hybrid approach that combines live in-person sessions with virtual sessions. Based on organizations/individual’s requirements David can adopt the training to meet the needs and becomes a CORE of the organization.

Comprehensive – total solution that address specific needs and skills gaps identified as part of the assessment process.

Organized – training structured based on adult learning theory and sound instructional design. (ADDIE method)

Relevant – based on contemporary best practices and practical real-world concepts and internationally recognized programs.

Experiential – training sessions that include exercises, real-playing, and activities that challenge and draw on the experience of the participants.

The bottom line is that David’s experience and approach will drive business results and outcomes.


Process

Identify Measurable Results

Conduct Needs Assessment

Identify Skills Gaps

Design Learning Solutions

Implement Solutions

Follow-up and Support

Confirm Results



Sales & Customer Service Training Programs


The Sales and Customer Service Skills Development and P.R.O.T.E.C. programs have been developed and designed by David P Scurlock.

• David has over 25 years of corporate learning and development experience with Fortune 500 companies.
• David is certified in variety internationally recognized sales and leadership development programs and tools.
• Based on this experience, David has developed his programs based on an understanding what companies, individuals and customers are looking for.
• The Direct Professional Sales and Customer Development Program is designed to provide participants with the skills required to be a professional sales or customer service professional.
• The P.R.O.T.E.C. program is designed for individuals that require professional customer communication skills but are not sales professionals.
• Both programs are highly interactive, and skills based.


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PDF

P.R.O.T.E.C.

Customer Communications Skill for Technical Professionals
This comprehensive skills development program is designed for individuals that’s role is not sales, but they do interact with customers, potential customers.
Individuals that would benefit from participating include technicians, installers and other individuals that interface with customers and potential customers.


Click on the image below to Download our P.R.O.T.E.C. PDF...

Dev

For more information, Call

(847) 340-3874



Leadership Development


David has been certified in and has applied the tools and programs across a variety of industries and levels within organizations. Through an assessment process David can apply the correct organization/leadership development solution.


Leadership Programs

360 Degree Profilor ®Assessment Process- Personal Decisions International
Focus on your Priorities; Leadership Series Modules- Franklin-Covey
Belbin Team Effectiveness 3 Circle Partners
Consultative Selling Skills- Wilson Learning; Miller Heiman; SPIN
Professional Selling Skills, Major Account Strategies- Achieve Global
Interpersonal Communication Skills- Toastmasters and Dale Carnegie
On-The-Level-Communications- Mc Lagan
Effective Presentations Skills- Baker Communications
Win-Win Negotiation Selling- Baker Communications
Habit of Negotiation-Selling – Butler Learning Systems
Behavior Based Interviewing- Development Dimensions International
Master Trainer Certification- ATD



Meet David Scurlock, Jr.

ALT NAME

CEO & Founder

Learning and Organizational Development Leader with experience developing and deploying enterprise wide training and development solutions. Programs include sales training, customer service, coaching, change management, team building, leadership, and negotiation skills to front line employees, supervisors, managers, and executive leadership.

Experience includes retail, supply chain, manufacturing and organizations that sell and service technology products.

Specialties: Program Management; Performance Management; Training Delivery; Blended Learning; Learning Management; Consulting Skills; Coaching; Needs Analysis; Instructional Design

Certifications: Team Effectiveness; Behavior-Based Interviewing; Negotiation Skills; Time Management; 360-degree assessments; DISC; ATD Master Facilitator; ATD Instructional Design.

David established and managed a corporate university in addition to large scale training projects. This includes leading and developing high performing teams and managing department budgets.

Conducted need assessments and curriculum development based on the ADDIE process, facilitation that incorporates adult learning strategies and blended learning solutions. David understands the process of measuring the ROI of learning solutions.

• 20 plus years progressive experience as a Learning and Organizational Development leader with experience applying consulting skills to understanding business drivers and key performance indicators.

• Experienced in leading teams and managing projects that includes design, development and deployment of programs that include leadership, management, sales and service programs for Fortune 500 companies.

• Demonstrated skills in implementing adult learning strategies and blended technology-based learning solutions.

• Experienced in business-to-business and business-to-consumer market sectors.

• Demonstrated ability to measure ROI, manage budgets and projects of $1M+.